At Outdoor Clothing Store, we stand behind our gear just as we stand beside you on your adventures. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on track quickly.

Our Return Policy

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in original condition: unworn, unwashed, with original tags attached, and in the original packaging.

Return & Exchange Process

1
Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return or exchange authorization.

2
Prepare Your Package

Include the original packing slip or a copy of your order confirmation. Clearly indicate whether you’re requesting a refund or exchange.

3
Ship Your Return

Ship your return to our fulfillment center using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Address:
Outdoor Clothing Store
Returns Department
4457 Westfall Avenue
Albuquerque, US 87102

Refund Timeline & Method

Payment Method Refund Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-7 business days after we receive your return Original payment method
PayPal 3-5 business days after we receive your return Your PayPal account

Note: The refund will be for the cost of the returned items only. Original shipping charges are non-refundable.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Socks (for hygiene reasons)
  • Hats & Gloves (for hygiene reasons)
  • Items that show signs of wear or have been used
  • Products without original tags or packaging
  • Items purchased on final sale (as indicated in product description)

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

Exchanges typically take 2-3 weeks to process, including shipping time for the new item.

Return Request Template

Use the following template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Clothing Store Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Item(s) to Return: [Product Name, Size, Color] – Reason for Return: [Please specify – Size Issue, Defective, Wrong Item, etc.] I would prefer: [Refund / Exchange for (specify size/color)] Please provide return authorization and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

Customers outside the United States are responsible for any customs duties, taxes, or additional fees associated with returning items. We recommend declaring the package as “Returned Goods” to potentially avoid additional charges.

Need Assistance?

Our adventure-ready customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]

Address: Outdoor Clothing Store, 4457 Westfall Avenue, Albuquerque, US 87102

We typically respond within 24 hours during business days.