Product Information

What types of outdoor clothing and gear do you offer?
We specialize in premium outdoor apparel and equipment for various activities including:
  • Hunting & Fishing gear
  • Work wear and rugged apparel
  • Casual outdoor clothing
  • Specialized biker and cowboy equipment
  • Winter outerwear and accessories
  • Performance-driven outdoor clothing for harsh conditions
Are your products suitable for extreme weather conditions?
Yes! Our products are specifically designed to stand up to harsh conditions. Whether you’re scaling mountains, working rugged job sites, or enjoying casual outdoor activities, our durable, performance-driven clothing will keep you protected and comfortable.
Do you offer clothing for specific outdoor activities?
Absolutely! We cater to various outdoor enthusiasts including hunters, fishers, bikers, cowboys, winter sports enthusiasts, and outdoor workers. Browse our categories to find gear tailored to your specific adventure needs.

Shipping & Delivery

How long does order processing take?
Order processing typically takes 1-2 business days. Our team carefully prepares your order at our Albuquerque facility to ensure everything is perfect before shipping.
What shipping options do you offer?
We offer two shipping options to meet your needs:
  • Standard Shipping – $12.95 via DHL or FedEx (10-15 days after dispatch)
  • Free Shipping – For orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes, we ship worldwide! However, please note that some Asian countries and remote regions may have delivery restrictions. Based in Albuquerque, we’re proud to bring the spirit of the American outdoors to adventurers globally.
Are there any additional fees for international orders?
Customs and import duties may apply to international orders and are the responsibility of the recipient. These fees vary by country and are not included in your order total.
How can I track my order?
Once your order ships, we’ll email you tracking information so you can monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return.
How do I start a return?
To initiate a return, please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Do I need to create an account to place an order?
While creating an account makes future purchases faster and allows you to track order history, you can also checkout as a guest if you prefer.

Customer Service

How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
What is your company address?
Outdoor Clothing Store
4457 Westfall Avenue
Albuquerque, US 87102
Do you have a physical store I can visit?
Currently, we operate as an online specialty store dedicated to serving outdoor enthusiasts worldwide through our e-commerce platform at outdoorwearstore.com.

Still have questions? Our adventure-ready customer service team is always here to help ensure your outdoor gear arrives in time for your next adventure. Contact us at [email protected]!